Refund Policy
Last updated: 22 August 2026
This policy explains when and how you can get a refund on QuickReload.
When you can request a refund
We process refunds for purchases that fail or are not delivered. If you have a problem with a service you paid for, please contact our support team and we will review your case.
Failed top ups
If your airtime, data or electricity top up fails after you have been charged, the full amount is automatically refunded to your wallet. You do not need to ask for it. We will also let you know once the refund is complete.
Refunds for game credits and gift cards
Game credits and gift cards are digital products. Once they have been delivered successfully, they cannot usually be refunded. If your order fails or the details you entered were wrong, please contact support and we will help you within a reasonable time.
How long refunds take
Refunds to your wallet are processed quickly, usually within a few minutes. Refunds to your bank account or card can take a few working days depending on your bank.
How to request a refund
- Contact our support team with your order details.
- Tell us what went wrong with your purchase.
- We will review your case and let you know the outcome.
Contact us
If you need help with a refund, please reach out to our support team and we will be happy to assist you.