Privacy Policy
Last updated: 22 August 2026
Your privacy is important to us. This policy explains how QuickReload collects, uses and protects your personal information.
Information we collect
We collect information you give us when you create an account, such as your name, email address and phone number. When you complete KYC verification, we also collect your identity details.
We also collect information about how you use our services, including your transactions, wallet balance and the device you use to access your account.
How we use your information
We use your information to run your account, process transactions, verify your identity and send you updates. We also use it to improve our services and to keep your account safe from fraud.
How we protect your information
We use industry standard security measures to protect your data. Your password and transaction PIN are stored securely and are never shown in plain text.
Sharing your information
We only share your information with trusted partners who help us provide our services, such as payment and top up providers. We never sell your personal information to anyone.
Your rights
- Access the personal information we hold about you.
- Ask us to correct or update your information.
- Ask us to delete your account and information.
- Opt out of marketing and newsletter emails at any time.
Contact us
If you have any questions about this privacy policy, please contact our support team and we will be happy to help.